We provide regular recurring cleaning with the same dedicated cleaner.
There's no contract, so you can cancel at any time.
At We Clean Homes, we believe in complete transparency when it comes to the services we provide and the pricing we offer. As you can see on this page, we provide full disclosure of all the details you need to make an informed decision. However, we understand that navigating through this information can sometimes be overwhelming or confusing. That's why we encourage you to book a call with us. Our dedicated team is here to guide you through the process, answer any questions you may have, and provide personalised assistance tailored to your specific needs. By booking a call, you can have a one-on-one conversation with our experts, ensuring that you fully understand our services and pricing, and allowing us to address any concerns you may have. We value your satisfaction and want to ensure that you have a clear understanding of everything we offer.
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Book a call with our team for personalised assistance, complete transparency, and a chance to ask questions about our cleaning service and pricing.
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Our team will promptly allocate a skilled cleaner to handle your cleaning needs. This process typically takes a few days to organise, ensuring we find the right fit for you.
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Once the cleaner has been assigned, they will contact you directly to arrange the first cleaning visit. You'll have the opportunity to discuss any specific requirements or preferences you may have.
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We highly recommend meeting your cleaner beforehand. This gives you the chance to personally introduce them to your home and provide any necessary instructions or guidance.
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Consistency is important to us. You can expect to have the same cleaner for each visit, allowing them to become familiar with your preferences and ensure a consistent cleaning experience.
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To keep costs down, your cleaner will utilise your own cleaning products and equipment. Please make sure you have the necessary supplies readily available.
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At the end of each cleaning visit, you will pay your cleaner directly for their services. This allows for a transparent and straightforward transaction process.
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Rest assured, we won't charge you until a cleaner has confirmed a start date with you. Your payment will be aligned with the commencement of the cleaning service.
We hope this breakdown helps you understand our cleaning service process. If you have any further questions or need assistance, please don't hesitate to book a call with us.
At We Clean Homes, we base our house cleaning services on the hours required rather than specific tasks. When you hire a cleaner, they will dedicate a minimum of 2 hours per visit, diligently working through your chores until their time is complete. The cost for our house cleaners is £14.00 per hour, which is paid directly to them after each visit, once they have successfully completed all the assigned cleaning tasks. It's important to note that our agency fee is separate from the hourly rate charged by our cleaners, ensuring we keep your weekly cleaner cost as low as possible.
To ensure a seamless experience, our agency fee for utilising our house cleaning services is payable on a convenient monthly basis. You have the flexibility to pay via direct debit, with the agency fee set at a fixed rate of £26 per month, regardless of the number of hours cleaned. You will only need to pay the cleaner directly for the hours they work for you.
Our pricing structure is meticulously designed to prioritise affordability for our clients while ensuring our cleaners earn well above the minimum wage. By keeping the cleaner payment and service fee separate, we avoid the need to add VAT and the expenses associated with running a payroll system for our cleaners. If we were to include these costs, the hourly rate would likely range from £20 to £25.
We believe in full transparency when it comes to our fees. Unlike some agencies that incorporate their fees into an hourly rate, we separate them to provide a clear breakdown. The Monthly Agency Fee covers the following:
Our Agency Fee encompasses the various services we provide, including connecting you with our carefully selected cleaners, offering ongoing customer support, and arranging cover for situations where your cleaner is unable to attend, such as during holidays or unexpected absences. In addition, if you are dissatisfied with your assigned cleaner, we act on your behalf to ensure a smooth replacement process and handle any necessary cancellations.
We believe in providing you with a clear understanding of our pricing and service fee structure to ensure transparency and satisfaction throughout your cleaning journey. If you have any additional questions or need assistance, please feel free to book a call with our team.
We Clean Homes Ltd is a company registered in England and Wales with company number 14371344
Registered address: 124 City Road, London, EC1V 2NX